Refund policy
At Jhootay, we understand that finding the perfect fit is essential for your comfort and satisfaction. If you have any concerns about sizing, we're here to help! Simply contact us on WhatsApp, and our friendly team will guide you through the sizing process. We're committed to ensuring that you get the right fit, so you can step out in confidence with your new footwear. Your comfort is our priority
Size Exchange Procedure: We've made it easy for you! If you need a different size, simply contact us, and we'll arrange a size exchange right at your doorstep. Our courier service will deliver the replacement size to you. Just hand over the size you received to the rider, and they'll give you the new size. No need to go anywhere – we'll take care of it all for you, ensuring convenience every step of the way
You can always contact us for any return or exchange questions at jhootayy@gmail.com or Whatsapp: +92 3000000000
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at jhootayy@gmail.com. or Whatsapp: +92 300000000
If your return request is accepted, we will share you information as well as instructions on how and where to send your package. Customer will be responsible of parcel he/she sending us back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any size exchange questions at jhootay@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We can not return products which are damaged by customer, unless customer has a proof that it came damage. Unfortunately, we cannot accept returns or Exchange on Sale(such as Summer/winter/autumn Eid or items/Stock Clearance Sale or Discounted Articles or Discount Code used order.